Terms of service
Last Updated: January 01, 2026
Welcome to Tiny Green Tails, LLC (“we,” “us,” “our”). By accessing our website, placing an order, or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our site or purchasing live animals.
Eligibility to Purchase
By placing an order, you confirm that:
- You are at least 18 years of age
- You are legally permitted to own the animals you are purchasing in your state or locality
- You have researched and can provide proper care for the species ordered
It is the customer’s responsibility to ensure compliance with local, state, and federal laws.
Live Animal Sales
All animals sold by Tiny Green Tails, LLC are live animals.
Due to the nature of live animals:
- All live animal sales are final
- Live animals are non-returnable
- Refunds are not issued once an order has shipped
Live shipments are governed by our Live Arrival Guarantee (LAG), Shipping Policy, Refund Policy, and Safety & Welfare policies.
Live Arrival Guarantee (LAG)
Live shipments may qualify for our Live Arrival Guarantee when all conditions are met.
Key requirements include:
- Claims submitted within 2 hours of delivery
- Required photos provided
- Approved shipping method used
- Safe weather conditions and compliance with our recommendations
Approved claims are resolved via replacement or store credit only, at our discretion.
Shipping fees are non-refundable.
Full details are outlined on our Live Arrival Guarantee page.
Shipping & Delivery
Shipping policies, schedules, and weather holds are detailed on our Shipping Policy page.
Once a package is accepted by the carrier:
- Transit delays are outside our control
- Delivery times are not guaranteed unless explicitly stated
- We are not responsible for theft, missed deliveries, or incorrect addresses
Animal Welfare & Shipping Holds
The safety of our animals is our top priority.
We reserve the right to:
- Delay shipping due to weather or safety concerns
- Require Hold for Pickup
- Refuse shipment if conditions are unsafe
Shipping against our recommendations may void the Live Arrival Guarantee.
Customer Responsibility After Delivery
Once animals arrive alive:
- All responsibility for care, housing, acclimation, and health transfers to the customer
- Improper care, environment, or handling voids all guarantees
Care guidance provided is general information only and does not replace proper research or experience.
Order Cancellations
- Orders may be canceled only before shipping preparation begins
- Orders cannot be canceled once packing or shipping has started
- Live animal orders that have shipped are non-refundable
Store Credit
- Store credit may be issued in place of refunds where applicable
- Store credit has no cash value
- Store credit is non-transferable and may not expire unless stated otherwise
Refusal of Service
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities or species per order
- Decline sales if animal welfare is a concern
- Deny claims that do not meet policy requirements
Limitation of Liability
Tiny Green Tails, LLC shall not be liable for:
- Losses due to improper care or environment after delivery
- Carrier delays or shipping disruptions
- Acts of nature, weather, or circumstances beyond our control
- Indirect, incidental, or consequential damages
Our maximum liability is limited to the purchase price of the affected animal(s) only, excluding shipping.
Intellectual Property
All content on this site—including images, text, branding, and trademarks—is the property of Tiny Green Tails, LLC and may not be used or reproduced without permission.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the site constitutes acceptance of any changes.
Contact Information
If you have questions about these terms or any policy before placing an order, please contact us.
Contact: tinygreentail@gmail.com