Shipping policy

We ship live animals using reliable carrier services selected to minimize transit time and stress.

Available options may include:

  • USPS Priority
  • USPS Priority Express
  • Other carrier services as listed at checkout

Shipping options vary by product, weather conditions, and destination. Some products may require a specific shipping method to qualify for our Live Arrival Guarantee (LAG).

Shipping Days

  • Orders are typically shipped Monday–Wednesday
  • This helps avoid packages being delayed over weekends
  • We do not ship live animals on Thursdays, Fridays, weekends, or holidays unless explicitly stated

Order Processing Time

  • Orders are usually processed within 1–5 business days
  • Live shipments may be held to ensure:
    • Safe weather conditions
    • Animal readiness
    • Proper packing resources

You will receive a tracking number once your order ships.

Weather Holds & Safety Delays

The health of live animals always comes first.

We may delay shipment due to:

  • Extreme heat or cold
  • Severe weather conditions
  • Carrier service disruptions

If conditions are unsafe, we may:

  • Delay shipment
  • Require Hold for Pickup
  • Contact you to coordinate a safe shipping window

Shipping against our weather recommendations may void the Live Arrival Guarantee.

Delivery Responsibility

Customers are responsible for:

  • Providing a correct and complete shipping address
  • Being available to receive the package on delivery day
  • Bringing the package inside immediately after delivery

Tiny Green Tails, LLC is not responsible for:

  • Packages left outside
  • Missed delivery attempts
  • Theft after delivery
  • Incorrect addresses provided at checkout

Live Arrival Guarantee

Live shipments are covered under our Live Arrival Guarantee when all requirements are met.

Please review the full Live Arrival Guarantee page for:

  • Claim timeframes
  • Required photos
  • Eligible shipping methods

Claims must be submitted within 2 hours of delivery.

Carrier Delays

Once a package is accepted by the carrier, transit times are outside our control.

We are not responsible for:

  • Carrier delays
  • Tracking errors
  • Weather-related transit issues

Refunds for delayed packages are not guaranteed and are evaluated case by case.

Local Pickup

Local pickup may be offered when available.

  • Animals are guaranteed healthy at the time of pickup
  • Once picked up, care and environmental conditions are the responsibility of the customer

Order Cancellations

  • Orders cannot be canceled once shipping preparation has begun
  • Live animal orders are non-refundable once shipped

Questions?

If you have questions before placing an order, please contact us — we’re happy to help ensure a smooth and successful delivery.

Contact: tinygreentails@gmail.com